Privacy Policy

1.1. Information You Disclose To Us

We collect personal information that you provide to us when you register for the Service, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Service, or otherwise when you contact us.

Personal Information Provided By You. The personal information that we collect depends on your interaction with us and the Services. This information may include the following -

• Name
• Phone Number
• Email Address
• Billing and Mailing Address
• Contact and Authentication Information
• Contact Preferences

Sensitive Information When necessary, with your consent or as otherwise permitted by applicable laws, we process the following sensitive information -

• Health Data

Payment Data We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by RazorPay. You may find their privacy policy here: https://razorpay.com/privacy/.

Application Data If you use our Website or Mobile Application, we may also collect the following information you choose to provide us wisth access or permission -

• Geolocation Information. We may request access or permission for location-based information from your device. We only request this permission when you are using the application and it is used to facilitate the creation and management of addresses within your user profile. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Data. We automatically collect device information (such as mobile device ID, model and manufacturer), operating system, version information, etc. We may also request access or permission to certain features from your mobile device including Mobile Device's storage to write PDF invoices and to read images for use as profile pictures. If you wish to change any of our access or permissions, you may do so in your device's settings. However, revoking these permissions may prevent you from using all or some of the functionality of our services.
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application. If you wish to opt out from receiving these types of communication, you may turn them off within the application's notification preferences settings, or your device's settings.
• Messages via Third-Party Messaging Applications. We may request to send you notifications via WhatsApp and/or other messaging applications. If you wish to opt-out from receiving communications on your chat applications, you may decline/disagree when prompted on our platform.

The information is primarily needed to maintain the security and operations of our application, for troubleshooting and our internal analytics and reporting purposes.

1.2. Information Automatically Collected

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes -

• Log and Usage Data. Log and usage data is service-related diagnostic, usage and performance information our servers automatically collect when you access or use our Services.
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device that you use to access the Service. This may include device information (such as your mobile device ID, model and manufacturer), operating system, version information, IP address, etc.
• Location Data. We collect location data such as information about your device's location which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we use geolocation data that tells us your current location based on your IP address.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate the delivery of services to the user. We may use your information to provide you with the requested service.
• To respond to use inquiries/offer support to users. We may process your information to respond to inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services to deliver products to you, including through our delivery partners.
• To request feedback. We may use your information to request feedback via calls/emails/survey tools and to contact you about your use of our Services.
• To send you marketing and promotional communication. We may use the personal information you send to us such as name and email for our marketing purposes if this is following your marketing preferences. You can opt out of our marketing emails and notifications at any time.
• To protect our services. We may use your information as part of our efforts to keep our Services or Apps safe and secure (for example, for fraud monitoring and prevention).
• To evaluate and improve our Services, products, marketing and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our Services, product, marketing and your experience.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To comply with legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish or defend our legal rights.

Vendors, Consultants and other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents ("Third-Parties") who perform services for us or on our behalf and require access to such information to do work. The categories of third parties we may share personal information with are as follows -

• Payment Processors
• Data Storage Service Providers
• Cloud Computing Services
• User Account Registration and Authentication Services
• Website Hosting Service Providers
• Order Fulfilment Service Providers
• Finance & Accounting Tools
• Communication & Collaboration Tools
• Performance Monitoring Tools

We also may need to share your personal information in the following situations -

• Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financial, or acquisition of all or a portion of our business to another company.
• When we use Google Maps Platform APIs. We may share your information with certain Google Maps APIs (eg. Google Maps API, Places API, etc.)

You can visit our website without giving away your personal information. We may use cookies, Umami Analytics, Google Analytics, web beacons, tracking pixels, and other tracking technologies on the Website/Mobile Application to help customize the Website/Mobile Application, improve your experience and analyse how the Website/Mobile Application is used. The information collected by Umami Analytics & Google Analytics is anonymous Traffic Data on the website. We do not collect any additional information such as name, age, gender, etc upon your usage of the Website without the need to create an account.

The data subject may, at any time, prevent the setting of cookies through our website using the corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than the period in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However despite our safeguards, and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access or steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is your own risk. You should only access the Services within a secure environment.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at hello@bewellfed.in.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be expressed and/or implied consent depending on applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in Section 10.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send, replying 'STOP' to the messages that we send, updating preferences within the Mobile Application or by contacting us using the details provided in Section 10. You will then be removed from marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

8.1. Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can -

• Contact us using the contact information provided in Section 10.
• Update your Account Settings within the Mobile Application.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at hello@bewellfed.in.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activity monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

We may update this privacy policy from time to time. The updated version will be indicated by an updated 'Effective Date' and the updated version will be effective as soon as it is accessible. If we make material changes to this notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this notice frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Adithya Natarajan, by email at hello@bewellfed.in, by phone at +91 90355 11921, or by writing to us at the following address: Shop 8 & 9, #40, SLN Complex, 9th Cross, Byrasandra Main Road, GM Palya, Bengaluru- 560075.